Several years ago, I read and reviewed an
excellent book from 2016 about Silicon Valley and particularly Facebook called Chaos
Monkeys: Inside the Silicon Valley Money Machine by Antonio Garcia Martinez. It was a memoir by
a former Wall Street trader who moved to California around 2010, and jumped
into the high tech investment world. In addition to many interesting and
appalling stories of the people and bad behavior he encountered along the way,
Martinez’s story stood out for its clear presentation of how the electronic markets
in personal data for advertising work at places like Facebook, Google, Twitter
and Instagram, and what it’s like to work in those high-tech corporate
environments.
With Sarah Wynn-Williams' splendid new tell-all memoir about life in the upper ranks of Facebook’s leadership, Careless
People, we now have an even more gripping, often shocking but highly
readable insider’s account of the people who have built and now control the
world’s most powerful social media company, and the lawless and corrupt
practices that have made Facebook and Meta the destructive forces they have
become in modern society. Some of these outrages have already been investigated
and publicized in the news media, but Wynn-Williams’ story takes it to a whole
new level of factual detail and disillusioning personal experience.
The author’s origin story is an unusual one. The
childhood survivor of a near-fatal shark attack in her native New Zealand, she grew
up to become an idealistic young lawyer and diplomat who discovered Facebook
around 2009. She was immediately enthralled by the possibilities the social
media app presented for promoting open communications between people and
communities, resisting authoritarian regimes (as seemed to be happening during
the “Arab Spring” at that time), and generally being a new and important force
for social good in the world.
With that hopeful and idealistic
perspective, she spent more than a year trying to find an “in” at the
relatively new Facebook company, so she could pitch her idea for a job she
wanted to do there: director of global public policy. At first, she made little
progress, because the top management hadn’t even considered the idea that
Facebook had the potential to run into many kinds of legal conflict, complex policy
issues and resistance from political leaders in countries around the world. But
eventually, through sheer persistence, she was able to talk herself into the
job she had invented, and began to work regularly with Facebook’s top
leadership, including Mark Zuckerberg, Sheryl Sandberg and others.
As she describes it, Wynn-Williams began filled with hopes for herself and her new career, imagining a useful role at Facebook where she
could use her training and experience in international law and diplomacy to help
make the company and its products a force for positive change around the world.
With these goals in mind, she began encouraging Mark Zuckerberg to start trying
to make personal connections with important global leaders, in order to create
favorable conditions for promoting Facebook’s apps and the company in countries
around the world.
She brought her diplomatic skills and
experience to bear, trying to set up meetings, handle protocol, and prep the boss for what should
be discussed in those meetings with world leaders and other CEOs. It turned out
that wasn’t so easy, since Zuckerberg at this early stage was uncomfortable
meeting new people, hated politics, didn’t think he needed to know anything or be
prepared for these meetings in advance, and basically wanted someone else to
deal with it all. Nevertheless, Wynn-Williams kept trying.
She also became part of the circle of young
women staffers around Sheryl Sandberg. She soon found herself recruited along with other female staff to do
non-company work promoting Sandberg’s book Lean In, helping to manage all
the attendant glory and publicity Sandberg received as a supposed feminist
success story, the powerful professional woman and visionary corporate leader who
could balance work and family, and “have it all”. But the author soon realized
that Sheryl could “have it all” mainly because of her stupendous wealth, her
paid full-time childcare staff, and her ability at work to compel others to do
things for her, without regard for the toll that might take on her assistants,
or the appropriateness of having Facebook pay for these personal services for
her.
What makes Wynn-Williams’ story so
compelling are the harrowing daily personal experiences and interactions she describes,
and the insights she has on what she had to do to try to survive and succeed in
this toxic work environment. She describes a work culture where having children
and families is something to be essentially hidden from supervisors, where
insane work hours and demands on personal time are normal expectations of
employees by upper management. She recounts going through several pregnancies
during her time at Facebook, one with calamitous damage to her health, and
reveals how her bosses still expected her to be working from home or going on
foreign trips, even during her maternity leave and an extended period of physical
recovery.
The author also gives chilling descriptions
of ongoing sexual harassment, both from her male boss Joel Kaplan and from
Sheryl Sandberg, who Wynn-Williams claims tried to force her to go to bed with Sandberg
during a long international flight on a private jet. Wynn-Williams describes many
of the things she did at work for years to try to stay out of trouble and under
the radar of top leadership, while also trying to report and resist wrongdoing,
whether it was about sexual harassment,
or her repeated objections to the business’s policies and practices when they appeared
to be immoral, corrupt, illegal or just plain stupid.
The author confirms Mark Zuckerberg’s widely reported rage at having Facebook blamed by the press for Donald Trump’s stunning
2016 upset victory. Zuckerberg apparently felt Facebook was being unjustly
accused and defamed, at least until his own managers explained to him all the
powerful software and data tools for voter manipulation they had used on
Trump’s behalf. He then ended up testifying in Congress, and with the support
of his staff, lied about and obfuscated the company’s extensive consulting work
for the Trump campaign, and its powerful effects, according to Wynn-Williams.
Later in the book, Wynn-Williams also
delves into details of Facebook’s attempts to win its way into the Chinese market, which became one of Zuckerberg’s top priorities in his relentless quest
for more customers. According to her account, the Facebook leadership appeared
untroubled by what it concluded was the need to collaborate with China’s
authoritarian government in providing spying capabilities against its own
population, if that would advance the company’s interests. The author claims they
were also perfectly willing to lie to the U.S. government about the extent of
their cooperation with the Xi regime, and lie to the Xi regime about their
covert attempts to penetrate the market without meeting the Chinese
government’s legal requirements. She provides numerous examples to back up these
claims.
Another shocking reveal was the fact that marketing
teams at Facebook had developed advertising decks to promote their abilities to
target 13-17 year old girls with signs of emotional distress (as contained in their
posts) for advertising that would take advantage of the psychologically vulnerable
state of those girls. Of course, when Facebook was caught out on this, and
hauled before Congress to explain, the company’s leadership lied, and denied
they had those capabilities. But they did, and they were promoting and selling those
capabilities to customers, who wanted to advertise products like weight loss aids
and beauty products to under-age girls in crisis.
Ultimately, after most of a decade in the
upper echelons of the Facebook hierarchy, the author’s attempts to encourage
Facebook to do the right things in different situations, whether in the realm
of international law and policy, or in dealing with employee harassment by top
leaders, ended with her being fired. None of the leaders responsible for all
these problems apologized to her, or acknowledged any wrongdoing. They just got
rid of her, which is of course what they are still hoping to do now, by suggesting
the author is just a disgruntled fired employee with emotional problems and a
“sour grapes” grudge against the company.
I saw a news report that Facebook’s and
Meta’s leadership really did not want this book to be published, and
it’s obvious why not after reading it. It’s potentially a devastating blow to
the Facebook and Meta brands, not to mention the reputations of people like Zuckerberg and Sandberg. But I’m convinced that Wynn-Williams is telling
the truth about this crew of “careless people”. She paints a very believable and by-now familiar
picture of the toxic high-tech corporate culture they’ve created, and shows how their
vast wealth, unchecked ambition and lack of any moral compass or empathy for
others on a routine basis has led them to launch these destructive social media applications out
into the world, with little concern for their adverse effects on individuals or
society.
I know there has been enough negative press
and analysis about Facebook and Meta in the past few years that many people
might not want to hear any more about it. But this book is essential for really
understanding the extent of the cynicism, greed and corruption at the heart of
Meta and its leadership, and the negative effects that has had on the politics
of our time, our attention and our social lives.
It’s also a riveting read, and a compelling
personal story of survival and endurance in the face of adversity, disillusionment
and loss. Very highly recommended.